How to Sell on Facebook Marketplace for Beginners

This guide will help you navigate crucial areas like understanding Facebook Marketplace's policies, setting up an optimized seller profile, crafting compelling listings, setting competitive prices, and managing customer service effectively.

Guided Pathway illustration

Facebook Marketplace has emerged as a bustling online platform for buying and selling a wide variety of goods. From used furniture to vintage clothing and even cars, this digital marketplace has become a popular alternative to traditional platforms due to its accessibility and ease of use. The platform is nestled within the existing Facebook infrastructure, offering sellers the advantage of access to a vast pool of potential buyers within their local communities and beyond. In this way, it allows for an excellent opportunity to sell on Facebook Marketplace locally or globally.

If you're new to the online selling space and wondering, 'how do you sell things on Facebook Marketplace?', or looking for a 'how to sell on Facebook Marketplace for beginners' guide, you've come to the right place. We aim to break down the process of selling on Facebook Marketplace into manageable steps, offering practical advice and tips for selling on Facebook Marketplace, and showing you how to sell items on Facebook Marketplace safely and effectively.

Elevate+ illustration

Facebook Marketplace offers several unique benefits, making it an attractive platform for both individual sellers and businesses. Its user-friendly interface and comprehensive selling tools provide everything you need to kickstart your selling journey. But beyond just listing your items, there are strategic approaches you can adopt to enhance your product visibility, attract more potential buyers, and ultimately boost sales.

By the end of this guide, we hope to equip you with the necessary knowledge and confidence to successfully sell on Facebook Marketplace as a beginner. Whether you're planning to declutter your home or start a small business, Facebook Marketplace holds immense potential to help you achieve your selling goals. Additionally, we'll incorporate essential tools such as Tailor Brands Logo Maker, Google Workspace, Canva Pro, and more, demonstrating how they can be used to facilitate and enhance your selling experience on Facebook Marketplace.

Let's dive into it!

Get great deals on all the tools you need to sell things on Facebook Marketplace! Try our set-up pack if you're just starting out.

Elevate.store’s Set-up Pack

Save Over $200 with this pack

Step 1:

Getting to Know Facebook Marketplace

1: What is Facebook Marketplace?

Facebook Marketplace is an integrated e-commerce feature within Facebook that allows users to buy and sell a diverse range of items from each other. Think of it as a digital garage sale or flea market that you can browse right from your Facebook account. Its reach extends from personal everyday items, such as clothing, furniture, and electronics, to larger purchases like vehicles, making it a versatile platform to conduct transactions. You can even find success in selling a car on Facebook Marketplace.

If you're wondering 'how do I sell on Facebook Marketplace?', 'how to sell something on Facebook Marketplace?', or even 'how to sell things on Facebook Marketplace?', you'll be pleased to know that the process is simple, streamlined, and user-friendly. The integrated nature of Facebook Marketplace allows for seamless transactions without leaving the platform, which provides a convenient avenue for sellers to reach a local and even international audience. This is a unique advantage if you're looking to learn how to sell on Facebook Marketplace locally.

2: Advantages of Selling on Facebook Marketplace

Choosing to sell on Facebook Marketplace brings with it several compelling advantages. One of the primary benefits is the minimal fees involved in conducting transactions, making it an economical choice for both individuals and small businesses. Unlike other online marketplaces that charge listing or selling fees, Facebook Marketplace is free to use for listing items, which lowers the barrier to entry.

The user-friendly interface of Facebook Marketplace ensures a smooth selling experience, even for those who are new to online selling. It incorporates familiar Facebook features, making navigation intuitive for regular users of the platform. Moreover, the vast user base of Facebook opens up access to a wide range of potential buyers, increasing the chances of selling your items quickly.

The platform's versatility is another major advantage - you can sell a broad range of items, from cars to clothing, books to bicycles, and more. This flexibility makes it easier for sellers to identify the best things to sell on Facebook Marketplace based on their available inventory. Plus, the ability to sell items directly from your Facebook profile or business page allows for a level of personal interaction and trust-building that's not always possible on other e-commerce platforms.

Additionally, tools like Google Workspace can help you keep organized and manage your Facebook Marketplace transactions more effectively. Tools like these can be especially useful if you're selling multiple items or dealing with numerous inquiries from potential buyers. With all these benefits at your disposal, learning how to sell items on Facebook Marketplace can prove to be a rewarding venture.

10% OFF

Step 2:

Setting Up Your Seller Profile

1: Creating Your Facebook Marketplace Seller Account

To sell on Facebook Marketplace, you first need to create a seller account. This process is as simple as clicking on the 'Marketplace' icon on your Facebook page and selecting the 'Sell Something' option. It's important to remember that the appearance of your profile can significantly impact potential buyers' perceptions. Thus, designing a professional-looking profile becomes paramount.

You can use design tools like Tailor Brands Logo Maker to create a unique and eye-catching logo for your seller profile. An engaging logo not only makes your profile visually appealing but also helps it stand out from the crowd, potentially attracting more buyers to your listings.

Besides a compelling logo, the overall look and feel of your profile should also be professional. Canva Pro, a user-friendly graphic design tool, can be employed to design captivating cover photos, banners, and item images that best represent your business or the items you're selling. High-quality images and well-designed banners can significantly increase the attractiveness of your listings.

If you are willing to spend some money on a domain for your amazon store page, we’d advice getting a .Store Domain. This memorable and brandable domain name can add a professional touch to your brand and make it more identifiable to your buyers. This is especially important if you're running a small business, as it can help solidify your online presence and credibility. Additionally, a .Store Domain can get your 2X higher discounts on essential business tools. Click here to know more!

2: Understanding Marketplace Policies and Guidelines

Before you start selling on Facebook Marketplace, it's critical to understand and adhere to the platform's policies and guidelines. Failing to do so could result in the removal of your listings or even the suspension of your seller account. For instance, Facebook Marketplace prohibits the sale of certain items like alcohol, guns, and other regulated goods.

Using a tool like Google Workspace can help you stay organized and keep track of these regulations. You can create a document outlining the platform's policies and guidelines, making it easier to refer back to them when needed. If you're working with a team, sharing this document with your team members can ensure everyone is on the same page and adhering to the rules.

In addition, there are third-party tools like FairShake that can help you navigate and understand the intricacies of the marketplace's policies. By maintaining a clear understanding of these guidelines, you can confidently sell on Facebook Marketplace, avoiding potential pitfalls and maximizing your selling success.

20% OFF
45-Day Free Trial
10% OFF
97% OFF

Step 3:

Making Your Listings Stand Out with SEO Techniques

1: The Importance of SEO for Facebook Marketplace

In the digital space, SEO (Search Engine Optimization) is critical for boosting visibility. Similarly, on Facebook Marketplace, understanding and applying SEO techniques can significantly enhance your product visibility, thus increasing the probability of your listings being found by potential buyers.

While Facebook Marketplace isn't a traditional search engine like Google, its internal search function operates on similar principles. It uses algorithms to determine which listings to show to users based on factors like relevance, keywords, and location. Thus, implementing SEO strategies tailored to Facebook Marketplace can help your products appear in more searches, which can lead to more potential sales.

One tool you can use to learn about and apply SEO techniques is Semrush. This SEO tool provides a wealth of data on keywords, including search volume, competition level, and more, which can be used to optimize your product listings on Facebook Marketplace.

2: Easy Keyword Research for Facebook Marketplace

Incorporating relevant and popular keywords into your listings is a crucial aspect of Marketplace SEO. It helps in making your items more discoverable to potential buyers who are searching for particular products.

When conducting keyword research, consider the terms and phrases that buyers might use when searching for your product. For instance, if you're selling a specific model of a smartphone, include the brand name, model name, and other specific features in your listing.

Use phrases like 'best selling items on Facebook Marketplace 2023' or 'popular electronics on Facebook Marketplace' that are commonly searched by users. Semrush and other SEO tools like Moz or Ahrefs can help you discover popular and relevant keywords.

3: Crafting Compelling Titles and Descriptions

Crafting engaging titles and descriptions is crucial for attracting potential buyers. The title of your listing is the first thing users see, so it needs to be descriptive and eye-catching.

When writing descriptions, be clear and concise. Include all essential details about the product, such as its condition, specifications, price, and delivery options. A well-written description can answer a buyer's potential questions and persuade them to make a purchase.

Tools like Hemingway Editor can help you write clear and readable text, making your descriptions easy to understand. This tool highlights complex sentences and suggests simpler alternatives, ensuring your text is concise and engaging.

In addition to text, including appealing product images or infographics can further enhance your listings. Glorify, an easy-to-use graphic design tool, can help you create professional-looking product infographics. These visuals can convey crucial product details in an engaging way, increasing the likelihood of attracting potential buyers and making sales.

50% OFF

Step 4:

Attracting Buyers with Appealing Images and Competitive Pricing

1: Showcasing Products with High-Quality Images

One of the most effective ways to attract buyers on Facebook Marketplace is by showcasing your products with high-quality, appealing images. Images not only convey the condition and features of the product but also serve as a powerful visual tool to capture buyers' attention and generate interest.

Using professional tools like Canva Pro, you can easily create and edit images to make them more appealing. Canva Pro offers a wide range of features, including filters, text overlays, and elements that you can use to enhance your product photos. It also allows you to maintain consistency in your branding by using custom colors, fonts, and logos.

For those who need help with product photography, Soona is another useful tool. Soona product photography offers affordable, professional photography and videography services that can elevate the quality of your listings.

2: Pricing Strategies to Attract Buyers

Pricing your products appropriately is crucial in attracting buyers. Price your items too high, and you might deter potential buyers. Price them too low, and you might miss out on potential profits. It's essential to find a balance - setting competitive prices that attract buyers without sacrificing profitability.

Research similar products on Facebook Marketplace to get a sense of the average selling price. This can guide you in setting a competitive price for your items.

For managing finances and pricing strategies, QuickBooks can be an invaluable tool. This software allows you to track your costs, calculate profit margins, and monitor changes in your pricing strategies over time. By staying on top of your financial data, you can make informed pricing decisions that benefit your bottom line.

3: Building Trust with Reviews and Social Proof

Building trust with potential buyers is key to succeeding on Facebook Marketplace. Encourage buyers to leave reviews and testimonials after their purchase. These reviews act as social proof, demonstrating to potential buyers that you are a reputable seller.

Tools like Mailchimp can help automate the process of asking for reviews. You can set up automated emails or messages requesting reviews after a purchase. Remember to thank buyers for their reviews and respond to any negative feedback constructively.

In addition, showcasing positive reviews and testimonials can further enhance your credibility. Tools like Haloo enable you to collect, manage, and display reviews on your listings, providing potential buyers with confidence in your products and services.

Save big on the most essential marketing tools for your business.

30% OFF
10% OFF
$39 OFF
45-Day Free Trial
30% OFF

Step 5:

Promoting Your Listings for Maximum Exposure

1: Using Facebook Ads to Boost Sales

While Facebook Marketplace is an excellent platform for organic reach, you can further amplify your listings' visibility through Facebook's advertising options. Facebook Ads allow you to specifically target demographics based on age, location, interests, and more, ensuring your products reach the right audience. When used correctly, Facebook Ads can significantly boost your sales and overall visibility on the Marketplace.

To add a more personal touch and increase your reach even further, consider using influencer marketing platform, #paid. Collaborating with influencers can allow you to tap into their follower base, who can potentially be interested in what you're selling. With their endorsements, you may be able to gain more trust and engagement from potential customers.

2: Leveraging Social Media and Online Communities

Another effective way to promote your listings and maximize exposure is by leveraging other social media platforms and online communities. Apart from Facebook, platforms such as Instagram, Twitter, Pinterest, and LinkedIn can also be excellent avenues to promote your products.

When sharing your listings on these platforms, consider using a URL shortening and branding service like Rebrandly. This tool not only helps to shorten your Facebook Marketplace listing URLs but also allows you to customize them to align with your brand. Branded links can boost click-through rates and lend an added layer of professionalism to your promotional efforts.

Online communities, such as Facebook Groups, are also powerful resources for sellers. Participating in relevant groups can help you connect with potential buyers who are interested in the kind of items you're selling. Be sure to adhere to the group's rules and engage genuinely with the community - spamming or overly promotional posts can often lead to bans.

Remember, the key to successful promotion is consistency and engagement. Regularly share new listings, engage with your audience, respond to comments, and maintain a consistent brand voice across all platforms. With these strategies in place, you can increase the reach of your Facebook Marketplace listings and attract more potential buyers.

15% OFF
$250 Credits

Step 6:

Providing Excellent Customer Service and Managing Sales

1: Handling Inquiries and Messages Professionally

Prompt and professional communication is a key component in providing excellent customer service. When a potential buyer contacts you with inquiries about your listings, it's important to respond as quickly and clearly as possible. This not only helps build trust with the potential buyer but also increases the likelihood of making a sale.

To facilitate this, consider using a tool like LiveChat. This software allows you to manage and respond to customer inquiries in real-time, significantly improving your response time and helping you manage all your customer interactions in one place. LiveChat also allows you to save and refer back to previous conversations, which can be useful for addressing recurring questions or concerns.

Another benefit of using LiveChat is that it can integrate with other tools you might already use for your business, such as email marketing software, CRM systems, or analytics tools. This seamless integration can further enhance your customer service experience and efficiency.

2: Managing Orders and Shipping Efficiently

Efficient order and shipping management is another essential aspect of selling on Facebook Marketplace. It's important to keep track of what's been sold, who has purchased it, and when it needs to be shipped.

To streamline this process, consider using shipping software like ShipStation. It allows you to import orders from multiple sales channels, including Facebook Marketplace and helps you manage your shipping processes more efficiently. ShipStation also integrates with various carriers, providing discounted shipping rates and printing labels in bulk, which can save you time and money. 

Want to try ShipStation for your online business? Get a ShipStation free trial for 60 days on Elevate.store. 

In addition, to manage your finances effectively, including revenue, costs, and profitability, consider using a tool like Quickbooks. Quickbooks allows you to keep track of your financial transactions, including sales and expenses, and can integrate with various payment processing platforms. This can help you maintain an accurate understanding of your financial situation and inform your pricing strategies.

Using these tools, you can ensure you're providing excellent customer service while also managing your sales and shipping processes efficiently. These are key aspects of successful selling on Facebook Marketplace, and mastering them can set you up for sustained success.

30-Day Free Trial
60-Day Free Trial
30% OFF

Step 7:

A City-by-City Guide to Facebook Marketplace Trends in US

Let's explore the vibrant and diverse world of Facebook Marketplace, tailored to various cities across the United States. Each city has its unique rhythm, culture, and needs, that are vividly reflected in their local online marketplaces.

As you journey through each subsection, you'll gain valuable insights into what makes each city's Facebook Marketplace unique. 

 

Facebook Marketplace Boise 

In Boise, Idaho, Facebook Marketplace is revolutionizing local online shopping, becoming a central hub for both beginners and seasoned users selling on Facebook Marketplace. 

This dynamic platform reflects Boise's unique blend of urban and rural charm, offering a wide range of items from outdoor gear, perfect for the city's adventurous spirit, to eclectic home furnishings that cater to its growing appetite for unique and sustainable living. 

With its proximity to natural landscapes, outdoor and recreational gear are top sellers, alongside a surge in locally crafted vintage furniture and artisanal decor. The trend of buying and selling locally sourced products like farm-fresh produce and handmade crafts is prominent, aligning with Boise's community-focused ethos. 

Moreover, the rising demand for tech and gadgets caters to Boise's tech-savvy population. Facebook Marketplace in Boise is more than a buying and selling platform; it's a community builder, mirroring the city's evolving lifestyle and preferences.


Facebook Marketplace Denver 

For those new to selling on Facebook Marketplace or looking for shopping insights, Denver's marketplace offers a rich mix of outdoor gear, eco-friendly home decor, local art, and technology.

Reflecting Denver's love for the outdoors, items like hiking gear, ski equipment, and bicycles are in high demand. Sellers tapping into this market find an eager audience for quality, affordable outdoor accessories.

With a strong focus on sustainability, Denverites are also drawn to upcycled furniture and eco-friendly home accessories. This trend offers sellers a niche market catering to environmentally conscious and style-savvy buyers.

The city's growing tech sector has also led to an increased interest in electronics, with Facebook Marketplace serving as a go-to spot for tech-savvy shoppers looking for deals on gadgets.

More than a sales platform, Facebook Marketplace in Denver thrives as a community hub, where locals engage in more than just transactions, fostering a sense of connection and shared city pride.


Facebook Marketplace Houston 

Facebook Marketplace in Houston is a diverse and bustling online hub, reflecting the city's eclectic mix of interests and lifestyles. For both new and experienced users in selling on Facebook Marketplace, Houston offers a variety of popular categories.

Products for home improvement and gardening are highly popular, catering to Houston's love for spacious and aesthetically pleasing living spaces.

Houston's Facebook Marketplace is also a hotspot for automotive parts, accessories, and tools, appealing to DIY car enthusiasts and professionals.

The city's active lifestyle also drives a robust market for sports equipment, gym gear, and fitness accessories, aligning with Houstonians' interest in health and fitness.

Houston's diverse fashion scene, has also given rise to a lively trade in clothing, shoes, and accessories, with a mix of designer brands and trendy outfits.

Most of all, Facebook Marketplace in Houston serves as a cultural exchange platform, with items representing Houston's multicultural community, including ethnic art and traditional wear.


Facebook Marketplace Maine 

Facebook Marketplace in Maine has become a go-to destination for unique and locally relevant items. 

Maritime equipment, fishing gear, and outdoor adventure items are highly sought after, reflecting Maine's strong connection with the sea and outdoor activities. 

Maine's rich history and love for vintage charm are also evident in the popularity of antiques and collectibles. These items are a hit among locals and collectors, from rustic farmhouse decor to nautical-themed antiques.

There's also a growing interest in locally sourced produce and artisanal goods, including handmade crafts, reflecting Maine's emphasis on sustainability and support for local businesses.

Given Maine's distinct seasons, there's a fluctuating demand for seasonal items, such as winter gear during the colder months and gardening tools in the spring and summer.

Beyond commerce, Facebook Marketplace in Maine fosters a sense of community, connecting locals who share a love for the state's natural beauty and quaint lifestyle.


Facebook marketplace Oahu 

In the vibrant and diverse landscape of Oahu, Hawaii, Facebook Marketplace has blossomed as a key platform for both residents and tourists. It offers a wide range of items that capture the island's unique blend of local culture and tourist appeal.

Embracing Oahu's renowned beaches and surf culture, items like surfboards, snorkeling gear, and beach accessories are in high demand, appealing to both locals and visitors looking to enjoy the island's famous waters.

The rich cultural heritage of Oahu is reflected in the sale of local art, crafts, and souvenirs. These items, ranging from traditional Hawaiian decor to contemporary artwork, are popular among those seeking a piece of Oahu's spirit.

With Oahu's lush landscapes and hiking trails, there's a steady interest in outdoor gear and equipment, catering to the island's adventure-seekers.

Facebook Marketplace in Oahu serves as a melting pot where the local community and tourists intersect, offering a diverse array of goods that cater to both everyday needs and the tourist experience.

Selling on Facebook Marketplace in the US? Use these deals on e-commerce tools to grow your store!

Elevate.store’s Set-up Pack

Save Over $200 with this pack

Conclusion

Mastering how to sell on Facebook Marketplace safely and successfully as a beginner may seem daunting, but it's a process that, with time and effort, becomes second nature. By leveraging the strategies laid out in this guide, you'll be well-equipped to elevate your selling game.

Remember, your brand's visibility is key. Using SEO strategies like effective keyword research (with tools like Semrush), crafting compelling titles and descriptions (with the aid of Hemingway Editor), and showcasing your products with high-quality images (with the help of Soona) can significantly boost your listings' visibility. These steps make it easier for potential customers to find and engage with your products.

Setting competitive prices, which can be tracked and managed with Quickbooks, will draw more potential buyers to your listings. Equally important is the need to build and maintain trust with your customers. Positive reviews and social proof are powerful in this regard, and tools like Mailchimp and Haloo can help facilitate the process of collecting and showcasing these testimonials.

For maximum exposure, take advantage of Facebook's advertising options, collaborate with influencers using #paid, and don't forget to leverage other social media platforms and online communities. Rebrandly can be an effective tool to create branded links, adding a professional touch when you share your listings on platforms like Instagram and Facebook Groups.

Finally, a cornerstone of a successful online business is excellent customer service. Use LiveChat to handle inquiries and messages promptly and professionally. For efficient order and shipping management, consider using ShipStation in conjunction with Quickbooks. Together, they can streamline your operations, saving time and reducing potential errors.

By implementing these strategies and using these handy tools, you can transform your Facebook Marketplace experience. Whether you're a beginner or have been selling for a while, these tips can help you unlock the platform's potential and scale your online business.

So, take the plunge and start your journey of selling on Facebook Marketplace today. Embrace the learning process, continually adapt, and watch as your online business flourishes.

 

Frequently Asked Questions about Facebook Marketplace 

Q1. How does Facebook Marketplace differ from other online selling platforms like eBay or Amazon?

A1. Facebook Marketplace stands out by enabling you to sell on Facebook Marketplace using your social profile, creating a more personal and localized shopping experience. Unlike eBay, which can involve auction-style listings and seller fees, or Amazon, which is typically for new items from businesses, selling on Facebook Marketplace often involves person-to-person sales with no listing fees, making it ideal for selling on Facebook Marketplace locally.

Q2. Is there a minimum age requirement to sell on Facebook Marketplace?

A2. Yes, to sell something on Facebook Marketplace, you must be at least 18 years old. This age requirement ensures that all transactions are legally binding and that users can be held accountable for their business dealings.

Q3. What payment methods are supported for transactions on Facebook Marketplace?

A3. When selling on Facebook Marketplace, you can use various payment methods, including cash, PayPal, or bank transfers. It’s important to agree on a payment method with the buyer in advance when you sell something on Facebook Marketplace.

Q4. Can I use my personal Facebook account to sell on Facebook Marketplace, or do I need a separate business account?

A4. You can definitely use your personal account to sell on Facebook Marketplace. A business account is not necessary unless you're managing a store or a large number of transactions, which might warrant separate business activities when selling on Facebook Marketplace.

Q5. How do I handle negotiations and price haggling with potential buyers?

A5. When you sell on Facebook Marketplace, clear communication and setting a firm lowest price can help manage negotiations. Always be polite and professional when discussing prices, and don’t be afraid to stand firm on what you feel your item is worth.

Q6. Can I ship items to buyers, or is local pickup the only option?

A6. While local pickup is popular for selling on Facebook Marketplace locally, you can certainly offer shipping. This can be particularly useful if you're selling on Facebook Marketplace items that are in high demand or rare, extending your reach to buyers outside your immediate area.

Q7. What should I do if a buyer doesn't show up for a scheduled local pickup?

A7. If a buyer doesn't show up for a local pickup, try to reach out to them to reschedule. If they’re unresponsive, it's acceptable to offer the item to the next interested party. Reliability is key to maintaining a good reputation when selling on Facebook Marketplace.

Q8. How can I report suspicious or fraudulent activity on Facebook Marketplace?

A8. If you encounter suspicious activity while selling on Facebook Marketplace, you can report it directly through the platform. There's an option to 'Report' on every listing or message, which alerts Facebook to potential fraud.

Q9. Can I promote my Facebook Marketplace store or listings outside of Facebook?

A9. Absolutely! Promoting your listings can boost your success in selling on Facebook Marketplace. Share your listings on other social media, via word of mouth, or through online classifieds to attract more buyers.

Q10. Are there any tax implications or reporting requirements for income earned through Facebook Marketplace?

A10. When you sell on Facebook Marketplace, you may be subject to tax implications depending on the volume of sales and local tax laws. It's recommended to consult with a tax professional to understand any reporting requirements and ensure compliance.

 

Check out other ultimate guides for your online store! 

1) 262 Must-have E-commerce Tools You’ll Need in 2024

The ultimate list of 262 e-commerce tools that an emerging and established online seller needs to find the best e-commerce tools in 2024.

2) 90+ ChatGPT Prompts to Build Your E-commerce Business in 2024

The ultimate guide to help aspiring entrepreneurs build an e-commerce business through the use of ChatGPT prompts. Get a clear understanding of AI and ChatGPT prompts and learn how to craft the best AI prompts for businesses to harness the full capabilities of ChatGPT.

3) The Beginner's Guide to Selling on Etsy: Step-by-Step Tips for Success

A step-by-step journey, unraveling the secrets of success on Etsy’s dynamic online marketplace. Whether you're a seasoned business owner or a beginner, this guide will equip you with the knowledge and tools you need to make a splash.

4) A Beginner's Guide to Selling on Amazon and Boosting Your SEO

Whether you're a budding entrepreneur or an early-stage business owner, this comprehensive beginner's guide to selling on Amazon will provide you with step-by-step Amazon beginner's guidance on how to sell on Amazon and elevate your online business.

Other e-commerce marketing tools you’ll love